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CASE
STUDIES
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Check out
the following real-world examples of PATH Reliability Expert
Troubleshooter™ at work: |
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How does a
Global, Fortune 100 media company ensure the reliability of a massive SAP
NetWeaver Portal to over 130,000 worldwide employees?
Given today's
global business environment, complex Internet- and intranet-based applications
are playing an increasingly critical role in providing vital services to
customers, partners and employees. To remain successful, organization need
precise, timely intelligence concerning the performance of their Web-based
applications.
Recently, a global Fortune 100 media and entertainment
company experienced a series of critical performance problems during the
roll-out of their highly customized SAP NetWeaver Portal to over 130,000
worldwide employees. The NetWeaver implementation encompasses highly complex,
intercommunicating applications connected to a huge, dynamic content set. The
severe performance slowdowns, brownouts, and unexpected behavior literally
threatened the entire future of the project. It proved to be virtually
impossible for the deployment team to duplicate, troubleshoot, and isolate the
root causes of the problems.
To pinpoint and resolve the underlying
causes, the company turned to the PATH Reliability Expert. This comprehensive
solution set encompasses advanced software tools, patented pattern-recognition
technology, and expert professional services. The deployment team was pleased
to learn that the solution did not require application domain knowledge,
preconfiguration, or developer resources. PATH Reliability Expert went to work
"right out of the box" to quickly and cost effectively solve a the performance
and reliability issues.
The result? The complex NetWeaver deployment
was completed on schedule, with the customer achieving ROI prior to completion
of the roll-out. Click here (hyperlink) to download the complete case study in
PDF format. |
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How does a
leading online retailer quickly determine the root cause of an intermittent
problem impacting customers and revenues?
When it comes ensuring the
reliability, availability and performance of complex, Web-based applications,
traditional application and system management tools provide very limited help.
That's because these silo-focused IT tools focus on the overall system and
infrastructure, not the applications themselves.
A leading online
retailer recently encountered a serious problem that was directly effecting
both customer satisfaction and company revenues. Online customers were
intermittently losing the entire contents of their shopping carts, and the
company was unable to isolate the underlying cause. The online retailer had an
experienced IT staff and had installed a leading application management system.
Nonetheless, the staff worked for several weeks attempting to recreate
the problem and was unable to identify the cause.
The company then
turned to the PATH Reliability Expert solution which was up and running in
minutes-without the need for configuration or applications domain expertise.
PATH Reliability Expert identified the underlying cause of the failure within
four short hours. It turned out that the root cause was actually time-shifted
by several hours. While the shopping cart problems were manifesting themselves
in the middle of the night, the actual cause-a misconfigured companion
system-happened hours before.
This powerful ability to isolate and
correlate time-shifted, insular events is a unique aspect of the advanced
pattern-recognition technology built into PATH Reliability Expert. That's just
one of the many reasons why this expert system enables organizations to quickly
and cost-effectively gain complete control over the performance, availability,
and reliability of mission-critical composite applications running in
production environments. Unlike limited application management and
troubleshooting tools, PATH Reliability Expert provides the deep insight into
complex application transactions that's needed in order to ensure superior
levels of application service and availability. |
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How does a
Fortune 100 media company ensure that their top revenue-generating application
is available around the globe 24x7?
Today's enterprise must assure
the reliability, availability, and performance of mission-critical,
revenue-generating applications. With the growing trend towards composite
applications and service-oriented architectures (SOA), this can be a real
challenge. As applications continue to grow in complexity and
interconnectedness, it becomes ever more difficult and time-consuming to
pinpoint the underlying causes of application slowdowns or failures-especially
when third-party applications are causing unforeseen side effects.
This
was the situation recently faced by a multi-national, Fortune 100 media
company. Their critical revenue-generating application was failing, and they
were unable to uncover the root cause. With PATH Reliability Expert, however,
they isolated the underlying cause in a matter of hours. Not only did they
discover that the problem emanated from a third-party application, but with the
touch of a button they were able to access specific, quantifiable information
that allowed them to efficiently and effectively communicate the problem to the
third-party vendor. Armed with this precise information, the third-party vendor
was able to quickly correct the problem.
Not only does PATH Reliability
Expert facilitate communications with third-party vendors, the collaborative
solution also allows multiple stakeholder groups within the organization to
share a common tool for monitoring application performance and communicating
about critical reliability and performance issues. By employing this
collaborative approach, the stakeholder teams involved in defining, building,
testing, deploying, and maintaining business and composite applications can
better ensure system integrity and resiliency throughout the entire application
lifecycle. |
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